Terms of Service

1. General Provisions and Definitions

1.1. These Terms of Service (the “Agreement”) govern the contractual relationship between Roundlabs, LLC, doing business as Roundproxies, a limited liability company organized under the laws of the United States (“Roundproxies,” the “Company,” “we,” “us,” or “our”), and any natural or legal person using our services (the “Client,” “you,” or “your”).

1.2. The Company provides IP proxy infrastructure solutions — including residential, ISP, datacenter, and mobile proxies — together with related dashboards, APIs, documentation, and tools (the “Services”). The Services are made available through the website roundproxies.com and the customer dashboard at app.roundproxies.com (together, the “System”).

1.3. The Company may engage affiliates and third-party service providers to support the provision of the Services. In all such cases, the Company remains the principal service provider under this Agreement.

1.4. The Services are offered only to natural persons of legal age (18 or older, or the higher age of majority in your jurisdiction) and to duly established legal entities acting through authorized representatives. You are responsible for ensuring that you are eligible to use the Services and, where you act for a legal entity, that you hold all necessary authorization to bind it.

1.5. The full current list of Services, features, and prices is published in the System. The Company may modify the list of Services from time to time. The Client is entitled to use the specific Service for which the Client has paid in full, for the paid period only.

1.6. The Services and System are available globally, subject to the restrictions in Section 13 (Governing Law, Sanctions, and Export Controls). You are responsible for ensuring that your access to the System and use of the Services is lawful in your location.

1.7. By creating an account, placing an order, or using the Services or System in any way, you agree to this Agreement, our Privacy Policy, our Acceptable Use Policy, and any other rules governing the Services published in the System (together, the “Policies”). If you do not agree, you must not use the Services or System, or must immediately cease such use.

1.8. This Agreement takes effect when you create an account. Its rules apply mutatis mutandis to any use of the System before or without account creation (for example, browsing the Website or Blog).

1.9. Changes to this Agreement. We may update this Agreement from time to time. For material changes, we will provide at least 14 days’ advance notice by email or in-dashboard notice before the updated Agreement takes effect; for non-material changes, the updated Agreement takes effect upon posting with a revised version number and effective date. Your continued use of the Services after the effective date constitutes acceptance. If you do not accept an updated Agreement, your sole remedy is to stop using the Services and close your account before the effective date.

1.10. You can contact the Company via live chat in the System, our Help Center at help.roundproxies.com, or by email at team@roundproxies.com. Email is the primary channel for matters concerning this Agreement.

1.11. This Agreement does not create any partnership, joint venture, agency, employment, or fiduciary relationship between the parties.

2. Account Creation and Security

2.1. To use the Services, you must register in the System by providing a valid email address, a unique password, and your country, and by confirming your acceptance of this Agreement and the Privacy Policy. The Company may reasonably modify the information required for registration.

2.2. You must complete email verification by following the confirmation link sent to your registered email address. You may be asked to complete tests to distinguish humans from automated agents (e.g., CAPTCHA) at registration, login, checkout, or other stages.

2.3. You represent and warrant that all information you provide is true, complete, and current, and that you will keep it up to date. You confirm that you use your own email address and your own payment methods, or ones you are duly authorized to use.

2.4. Account security. Your account is for your own use (or your organization’s authorized use) only. You must not share your login credentials or API keys with unauthorized persons, and you may not sell, gift, transfer, or grant access to your account to any third party without the Company’s prior written consent. You are responsible for all activity that occurs under your account and credentials. We strongly recommend enabling two-factor authentication (2FA) where available. Notify us immediately at team@roundproxies.com if you suspect unauthorized access.

2.5. Automated risk screening. The Company uses automated systems to screen signups, transactions, and network activity for fraud and abuse risk, as described in the Privacy Policy. Where an automated decision materially affects your account, you may request human review as set out in the Privacy Policy.

3. Acceptable Use; Suspension and Removal of Access

3.1. Your use of the Services is subject at all times to our Acceptable Use Policy, which is incorporated into this Agreement by reference. Without limiting that policy, you must not use the Services to engage in or facilitate any unlawful activity, including fraud, unauthorized access to systems or data, distribution of malware, harassment, infringement of intellectual property rights, violation of privacy or data-protection laws, or circumvention of technical or contractual access controls of third-party websites where such circumvention is unauthorized or unlawful.

3.2. The Company may suspend the provision of Services (in whole or in part) and/or restrict or remove access to your account if, in the Company’s reasonable determination:

3.2.1. You materially breach this Agreement, including failure to pay in full and on time;

3.2.2. You are not of legal age, or your representative lacks proper authorization;

3.2.3. You access the System or use the Services from a restricted or prohibited jurisdiction (Section 13);

3.2.4. You violate the Acceptable Use Policy or any separate agreement with the Company;

3.2.5. Your actions pose security, legal, reputational, financial, or operational risk to the Company, its network partners, other clients, or third parties, or threaten the proper functioning of the System;

3.2.6. Your usage patterns constitute abuse, including excessive or disruptive request rates, evasion of technical restrictions, or activity that generates abuse complaints from third parties;

3.2.7. Suspension is required by law, court order, or governmental request.

3.3. Where reasonably practicable and lawful, the Company will notify you by email of a suspension, including the reason, the expected duration (or that it is indefinite), and any action you can take to remedy the issue. The Company is not required to provide advance notice where immediate suspension is necessary to prevent harm, comply with law, or preserve the integrity of an investigation.

3.4. Where the Company reasonably suspects that unlawful activity has occurred, it may report the matter to competent law enforcement authorities and may ban the responsible Client from the Services indefinitely.

4. License and Intellectual Property

4.1. Subject to this Agreement and your payment of applicable fees, the Company grants you a non-exclusive, limited, non-transferable, revocable license to access and use the System and Company materials solely in connection with your use of the Services, for lawful research, personal, and legitimate commercial purposes. The scope and duration of the license are tied to the Services you have ordered and paid for.

4.2. The Company owns all intellectual property rights in the System and Company materials, including software, documentation, infographics, logos, and trademarks. Except as expressly permitted, you must not republish, sell, rent, sublicense, reproduce, redistribute, modify, or publicly display Company materials, or use the System or Services in any way that damages or impairs them.

4.3. You acquire no ownership or license in any third-party content accessed through the Services. All rights remain with the respective rights holders. You are solely responsible for obtaining all permissions, licenses, consents, and lawful bases required for your collection, use, redistribution, or commercialization of any content or data you access through the Services, including for AI or model training.

4.4. The license terminates automatically when you cease using the Services or this Agreement terminates. The Company may cease supporting the System or any functionality at any time, in which case the corresponding license is suspended accordingly.

5. Client Responsibilities and Risks

5.1. You acknowledge and accept the following inherent risks: software may contain bugs or vulnerabilities and the Services are not guaranteed to be uninterrupted or error-free; regulation applicable to proxies and data collection may change and affect the Services or your use of them; internet-connected systems are exposed to attack; your use of the Services may have tax consequences on which you should seek your own advice; and target websites may change their terms, technical measures, or availability at any time without notice.

5.2. The fact that a website or resource is reachable through the Services does not mean that accessing it is permitted. You must independently ensure that your use complies with applicable laws and with the terms and policies of any website or platform you target. IP addresses supplied through the Services carry reputations determined by third parties that may change due to the activity of other users or external events; such changes do not constitute a defect in the Services.

5.3. Phishing warning. Email and messaging services are susceptible to spoofing and phishing. The Company will never ask for your password. Always access your account via roundproxies.com or app.roundproxies.com and verify unexpected communications through official channels before acting on them. The Company is not responsible for losses caused by third parties impersonating the Company.

5.4. You are solely responsible for the compatibility of your hardware, software, and connectivity with the System and Services.

6. Fees, Payments, and Refunds

6.1. The Services are available under subscription and pay-as-you-go models, as specified in the System at the time of purchase. Under subscription plans, access and charges renew automatically at the end of each billing period until cancelled through your dashboard; cancellation stops future renewals but does not refund the current period. Pay-as-you-go purchases do not renew automatically.

6.2. Current prices are published in the System. The Company may change prices, plans, and Service scope prospectively; price changes do not affect periods already paid for, and for active subscriptions we will notify you of price increases before they take effect at your next renewal.

6.3. Payments are processed by third-party payment processors identified at checkout and in the Privacy Policy. You warrant that you own or are authorized to use the payment method you provide and will keep your payment information current.

6.4. Fees are stated exclusive of taxes. You are responsible for any applicable taxes, levies, or duties, other than taxes on the Company’s income.

6.5. Refunds. Except as stated below or where required by applicable law, paid fees are non-cancelable and non-refundable:

6.5.1. If a purchased Service is inactive or materially defective during the first 24 hours after purchase for reasons not attributable to you, and the Company cannot fix the problem within that period, you are entitled to a full refund of the affected Service. You must contact the Company promptly upon noticing the fault; and

6.5.2. The Company may, in its discretion, grant a refund in exceptional cases where circumstances show a refund is reasonable and fair. Contact team@roundproxies.com with a motivated request.

6.6. Any dispute regarding fees or amounts charged must be submitted in writing within 3 months of the charge.

6.7. If you use a free trial, your access is suspended upon its expiry until you purchase the Service. Free trials are for evaluation only; the Company determines their availability, scope, and eligibility conditions and may modify or withdraw them at any time.

6.8. The Company may apply additional payment verification or security checks where it detects suspected fraud, abuse, or account-integrity risk.

7. Fair Usage

7.1. Certain Services are subject to fair-usage rules published in the System or Help Center to ensure fair access and performance for all Clients. Where a plan includes a data allowance, usage is calculated as specified for that plan.

7.2. Upon exceeding an applicable allowance, the Company may, at its discretion, reduce connection speed or throttle access for the remainder of the billing period rather than interrupt the Service. Where feasible, the System will notify you as you approach and reach your limit. If you anticipate exceeding your limits, contact support for upgrade options.

7.3. To protect the availability, security, performance, and integrity of the Services and to comply with network-partner requirements, the Company may implement protective controls, including rate limits and temporary feature restrictions. Abusive, disruptive, or excessive activity may result in temporary or permanent suspension under Section 3.

8. Data Collection Through the Services

8.1. Where you use the Services to access or collect web content, you may target only content you are lawfully entitled to access. You must not use the Services to access content behind logins, paywalls, DRM, or similar access controls without required authorization, or to circumvent technical or contractual restrictions (including robots.txt, API limitations, and rate limits) where such circumvention is unauthorized or unlawful.

8.2. You are solely responsible for ensuring that any processing of personal data contained in collected content complies with applicable data-protection laws (including GDPR and CCPA where applicable), including lawful basis, notices, data-subject rights, retention, and transfer safeguards.

8.3. You must not use collected content for the monitoring or surveillance of identifiable natural persons except as permitted by applicable law, make excessive or abusive requests that could disrupt any website or data source, or misrepresent affiliation with any third-party platform.

8.4. You represent and warrant that your use of the Services and any collected content will not infringe, misappropriate, or violate any third-party rights, laws, or applicable platform terms.

9. Third-Party Services and Disclaimers

9.1. The Company uses third-party providers for functions such as payment processing, customer support, analytics, and review invitations, as described in the Privacy Policy. Third-party services are governed by their own terms; the Company is not responsible for their provision or for disputes between you and such third parties.

9.2. Links to third-party websites are provided for convenience only. The Company does not endorse and is not responsible for third-party websites or their content.

9.3. Information published on the Website, including the Blog and Help Center, is provided for general information only, is not guaranteed to be correct, current, or complete, and is not legal advice. Content on the Website may be prepared with AI assistance; such content is reviewed by a human before publication as described in our Editorial and AI Content Policy, but human review does not guarantee accuracy, and you should verify material information before relying on it.

9.4. The Company is not affiliated with or endorsed by any third-party website or platform that Clients may target through the Services.

10. Warranty Disclaimer; Limitation of Liability

10.1. THE SYSTEM AND THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY IP ADDRESS WILL HAVE A PARTICULAR REPUTATION OR BE ACCEPTED BY ANY TARGET WEBSITE.

10.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO THE COMPANY FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.4. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages; in such jurisdictions, the above limitations apply to the fullest extent permitted.

11. Indemnification; Feedback; Reviews

11.1. You agree to defend, indemnify, and hold harmless the Company, its affiliates, and their respective members, officers, employees, and agents from and against all third-party claims, demands, and liabilities (including reasonable attorneys’ fees) arising out of: (i) your breach of this Agreement or your representations and warranties; (ii) your violation of applicable law; (iii) your negligence or willful misconduct; (iv) your misuse of the Services or System; or (v) any claim that your access to, collection, storage, processing, redistribution, publication, or AI/model-training use of content obtained through the Services infringes third-party rights, violates privacy or data-protection laws, violates applicable platform terms or access controls, or otherwise violates applicable law.

11.2. Any feedback or suggestions you provide are voluntary, and the Company may use them freely without obligation. You grant the Company a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use and incorporate into the Services any feedback you provide.

11.3. After you use the Services, the Company may invite you to review the Services on independent platforms (e.g., Trustpilot, G2), as described in the Privacy Policy. Reviews you publish are governed by the respective platform’s terms, and the Company does not control published reviews.

12. Term and Termination

12.1. This Agreement remains in effect while you maintain an account or use the Services. Either party may terminate the Agreement at any time: you by deleting your account through your dashboard settings or by contacting support, and the Company as provided in this Agreement.

12.2. The Company may terminate this Agreement and your account for material breach, for the reasons listed in Section 3.2, or where required by law. Where the breach is curable and no immediate risk exists, the Company will give you notice and a reasonable opportunity to cure before termination.

12.3. Upon termination, your right to use the Services ceases immediately. Termination does not eliminate your obligation to pay for Services already provided. If your account was terminated for a violation of this Agreement, you are not entitled to refunds. Before deleting your account, use or withdraw any remaining prepaid balance as permitted in the System; deleted accounts are not refunded for unused portions of ongoing Services except where required by law.

12.4. Provisions which by their nature are intended to survive termination — including Sections 4 (Intellectual Property), 8 (Data Collection), 10 (Limitation of Liability), 11 (Indemnification), 13 (Governing Law), and 14 (Confidentiality) — survive termination.

13. Governing Law, Sanctions, and Export Controls; Dispute Resolution

13.1. This Agreement and your use of the Services are governed by the laws of the State of Michigan and applicable federal law of the United States, without regard to conflict-of-laws principles. Your use of the System may also be subject to other local, state, national, or international laws.

13.2. Informal resolution first. Before filing any claim, you agree to first attempt to resolve the dispute informally by emailing team@roundproxies.com; the parties will negotiate in good faith for at least 30 days.

13.3. Arbitration and class-action waiver. Except for claims that qualify for small-claims court and claims for injunctive relief regarding intellectual property or unauthorized access, any dispute arising out of or relating to this Agreement or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. You may opt out of this arbitration provision by emailing team@roundproxies.com within 30 days of first accepting this Agreement, stating your name, account email, and intent to opt out.

13.4. The Company prohibits use of its Services for any illicit activity, including money laundering, terrorist financing, and sanctions violations. Each party shall comply with all applicable anti-corruption, anti-money-laundering, sanctions, and export-control laws, including those administered by the U.S. Office of Foreign Assets Control (OFAC) and the U.S. Department of Commerce.

13.5. You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive U.S. sanctions, and that you are not on any U.S. or other applicable government sanctions, denied-party, or debarment list. If you become subject to such restrictions, you must immediately cease using the Services. The Company may block access to the System and Services from prohibited jurisdictions, and any attempt to circumvent such restrictions is a breach of this Agreement.

14. Confidentiality

14.1. Each party shall keep confidential any non-public information received from the other in connection with the Services, and shall not disclose it to third parties, except where the information is or becomes public through no fault of the receiving party, is lawfully received from a third party without a duty of confidentiality, or must be disclosed under applicable law. Client-specific pricing and negotiated terms are confidential information of the Company.

14.2. These confidentiality obligations apply to information disclosed before, during, and after the provision of the Services and survive termination of this Agreement.

15. Miscellaneous

15.1. This Agreement, together with the Policies incorporated by reference and any separate written agreements between the parties, constitutes the entire agreement regarding the Services and supersedes prior understandings on the subject.

15.2. The Company may assign its rights and obligations under this Agreement to an affiliate or in connection with a merger, acquisition, or sale of assets. You may not assign your rights or obligations without the Company’s prior written consent.

15.3. If any provision of this Agreement is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

15.4. The Company’s failure to enforce any provision is not a waiver of its right to do so later. Neither party is liable for delay or failure caused by events beyond its reasonable control (force majeure), except for payment obligations.

15.5. Notices to the Company must be in English and sent to team@roundproxies.com. Notices to you may be sent to your registered email address or displayed in the System. The Company will respond to inquiries within 30 days where reasonably practicable.

16. Contact Information

The System is owned and operated by Roundlabs, LLC (d/b/a Roundproxies), a US limited liability company with its registered office in Wyoming, Michigan, United States.

General and legal inquiries: team@roundproxies.com
Privacy inquiries: team@roundproxies.com (see our Privacy Policy)
Help Center: help.roundproxies.com